Terms & Conditions
Lots Online Terms & Conditions (T&C’s) of Sale.
Thank you for visiting our on online store, we do hope you enjoy browsing our site and that we have something that takes your interest. Lots is a retail business where we carefully select products based on our main criteria of being a little different with an emphasis on design, quality and value and at prices that are affordable. In order for business to function it relies on the good will of both the buyer and the seller. We will endeavour to provide you with the best service possible and stand over the goods we offer. We are aware that sometimes things go wrong for reasons which are within our control and some which are outside our control. We would ask that you approach any issues which arise in a calm, fair and reasonable manner and we will also do likewise. To clarify some situations that may arise we have outlined our Terms and Conditions below to ensure you are well informed prior to committing to a purchase from us. (The Terms & Conditions below do not affect, your statutory rights.)
Some General Points To Know
Use Of Our Website
In using our website you are agreeing to abide by the T&C’s outlined in this page and the notes below.
We reserve the right to amend these T&C’s at any time without notice.
We reserve the right to alter amend or withdraw the website at any time without notice.
We reserve the right to deny access following unauthorized use and report any infringement to enforcement authorities including the identify of the users concerned.
Purchasing From Website
Payments are accepted in EURO and are processed through the payment options outlined in the payment portal which include most credit cards including mastercard, and visa. Payments are processed through our third part payment provider and we do not have access to your payment information such as card numbers etc. Gift cards are also accepted but will be processed separately by selecting the gift card option. If a delivery charge is pending or not confirmed at the time of order, you will be notified of the final delivery charge and given the opportunity to confirm the final order value.
Orders placed online are only confirmed when payment has been processed in full and our ability to deliver has been confirmed. You will receive a transaction confirmation once you process a payment online to confirm a transaction has taken place, however you will also receive a follow up confirmation once we have had a chance to check that we can deliver the selected item. This second email is our acceptance to supply, until you have received this mail we have not committed to supplying the item.
Purchase sequence 1. Select item, input contact details, process payment
2. You will receive a confirmation of transaction email within 15min
3. You will receive a confirmation of order email within 24 hours
Cancellation & refunds
If you need to cancel your order, ordered in error, or wish to change your order after placing it online please email a copy of your order confirmation with details to email@example.com at the earliest opportunity or contact the sales counter 066-7127117, Monday to Saturday, 10 am to 6 pm closed Sundays and Bank holidays with he reference from your order confirmation. We will be in a position to cancel or alter this order once we have not processed it with our supplier, or have not scheduled it for delivery in this case cancelled orders incur no penalty and a full refund is processed on the card used for the transaction within 14 days. If a special order item is processed and has been confirmed this order cannot be cancelled if it has been confirmed with our supplier. Please note special orders which have been delivered and deemed unsuitable are not refundable.
Delivery or Click & Collect
Click and collect purchases (buy online call and collect in store) are normally available for collection the next working day after the day of transaction unless otherwise stated. You will get a confirmation mail to confirm the purchase has been made and you will get a follow up mail confirming the item is ready for collection once the warehouse has confirmed the item is ready for collection. There is no extra charge for click and collect purchases. Items requiring Lots delivery or courier delivery will incur an additional cost depending on the item size category and delivery requirements (immediate or scheduled) The delivery charges are outlined on the checkout page and also under delivery charges below which are subject to change without notice.
Delivery /Storage / Dated delivery / Delivery times
Once you complete your transaction on line we will get the wheels in motion to get your delivery out at the earliest opportunity. Courier size items such as a lamp (will be indicated under item details) will normally be send out within 2 working days. Lots Delivery items such as a sofa will be scheduled with the next available delivery run which runs a weekly schedule. Please note that special order items will only be placed on the scheduled delivery run once received into our warehouse. You will be notified well in advance of the proposed delivery date and we will endeavour to give you an accurate delivery time as possible however this may not always be possible and may be morning afternoon or evening. NO SHOW deliveries (where the no one is available to accept delivery) will incur a repeat delivery charge which is twice the normal delivery charge due to repeat handling of the products and the loss of other products being delivered on the run. If you are not in a position to accept delivery of a purchased item immediately we offer a free storage facility for a period of 1 month from the purchase date. There will be a storage charge per item after 1 month has passed. If a scheduled delivery has to be changed please inform us 24 hours in advance as deliveries are allocated and loaded up to 2 days in advance. Deliveries which are cancelled at less than 24 hours’ notice will incur a repeat delivery charge. Please note items that are delivered within a building are done so at the customers risk. While every care and attention will be taken with Items delivered by Lots delivery team we or our delivery team will not accept any responsibility to any damage done to either the building or the item during the delivery if the items are delivered indoors.
Damaged or Faulty Items
Where items are sold with imperfections or faults highlighted it does not constitute a damaged or faulty item. When an item is delivered please ensure to check it at the earliest opportunity. Where an item is delivered or received with damage or faults photo item and fault and send in to firstname.lastname@example.org at the earliest opportunity. We will endeavour, in the case of standard items to arrange collection and replace the damages or faulty item at the earliest opportunity. In the case of special order items we will make good any fault or damage to the item. In the case any repair not being acceptable we will process a refund for the item and arrange collection.
Cancellation & Returns
Standard Items (non special order items) purchased online are covered by a 14 day cancellation and returns policy which allows you to change your mind and return a product within 14 days of informing us once its in its original condition, in its original packaging and in a saleable condition. The cost of returning these items is borne by the customer along with a 20% restocking charge. We can organise the collection of smaller items by courier and by our collection team on larger items. Charges for the collection of small and large items are listed below. Special order items are not covered by the 14 day cancellation and returns policy as they have been specifically personalised for you.
Lead Times (Time from order to delivery)
When purchasing items on our website you will be notified of approximate lead times. Stock items are generally available for immediate delivery or collection. Special order items like sofas can take up to 8 weeks from order confirmation as they are added to a manufacturer production cycle and specifically produced to order, once complete they are added to a freight delivery cycle and delivered to us. Other standard items can have a lead time of two to four weeks. Lead times shown on the site are guidelines only, more accurate lead times are given once items are ordered from the supplier. If the final lead time received from the supplier varies significantly from the guidelines for that item you will have the option to cancel or change your order prior to the order going into production.
Assembly (or product setup)
We will indicate on the site if assembly is required on any item you purchase. Delivery charges do not include assembly unless specifically stated. Many furniture items come unassembled for ease of transport. We can provide assembly and it will be offered as an option on the checkout page if the items requires it.
Items purchased from our store carry a 12 month warranty as standard for defects in materials and manufacturing under normal use. Please let us know at the earliest opportunity if you have any issues with products purchased from us and we will do our best to rectify as soon as possible. (Please note normal wear and tear is not covered under guarantee)
Disputes / Complaints /Governing Law
We hope that you will not need to refer to any outside agencies for assistance in sorting any issues with us. Your first point of contact is our sales team at Lots Furnishings tel 066-7127117 Monday to Saturday, 10 am to 6 pm closed Sundays and Bankholidays or email email@example.com or firstname.lastname@example.org where we will help with any issue you may have. We will do everything possible to look after any issues that may arise within a reasonable time frame. We would ask that you approach any dealings in a calm and balanced manner.
These T&C’s are governed by Irish law and by using this site agree to submit to the exclusive jurisdiction of the Irish courts. Nothing in these terms affects your statutory rights.
Schedule of delivery and storage and collection charges.
All local one man deliveries €7.50 Per Item ( for example lamp, picture mirror)
Local two man deliveries €25.00 Per Delivery (For example Sofa, Mattress)
NO SHOW Re-delivery €50.00 Per Delivery (Where delivery not accepted)
(Local deliveries are areas within 35 miles of our store)
Booked storage for up to one month from available delivery date. €Free
Storage after 1 month per small item per week (eg lamp) €2.50
Storage after 1 month per large item per week (eg sofa) €12.50
(Excess storage fees will need to be cleared prior to delivery of item. In the event an item remains un collected for a long period we reserve the right to sell on the item if and when the price of storage surpasses the value of the item.)
Our Contact Details T&C’s Updated
11- November -2019
Front Counter Inquiries
Lots Business Centre
Listowel Road Tralee
Co Kerry V92Yn60
Main Sales Counter email: email@example.com
Main Web Sales email: firstname.lastname@example.org