Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The cost of returning these items is borne by the customer along with a 20% restocking charge. We can organise the collection of smaller items by courier and by our collection team on larger items. Charges for the collection of small and large items are listed below.
Several types of goods are exempt from being returned. Mattresses and pillows purchased online or in store will be NOT eligible for return on exchange once open. Special order items/customized items such as sofas, armchairs, recliners, bases, headboards, etc… are not covered by the 14 day cancellation and returns policy as they have been specifically personalized for you.
Damaged and Faulty Items
Where items are sold with imperfections or faults highlighted it does not constitute a damaged or faulty item. When an item is delivered please ensure to check it at the earliest opportunity. Where an item is delivered or received with damage or faults photo item and fault and send in to firstname.lastname@example.org at the earliest opportunity. We will endeavor, in the case of standard items to arrange collection and replace the damages or faulty item at the earliest opportunity. In the case of special order items we will make good any fault or damage to the item. In the case any repair not being acceptable we will process a refund for the item and arrange collection.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Lots Furnishings, Dromtacker, Listowel Rd. Tralee, Eircode V92 YN60 .
To return your product, you should mail your product to: firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact us at email@example.com for questions related to refunds and returns.